All support for this design is through the BeagleBoard.org community at:
Design documentation can be found on the wiki. https://git.beagleboard.org/beagleboard/pocketbeagle/ Including:
Schematic in PDF https://git.beagleboard.org/beagleboard/pocketbeagle/-/blob/master/PocketBeagle_sch.pdf
Schematic and layout in EAGLE https://git.beagleboard.org/beagleboard/pocketbeagle/-/tree/master/EAGLE
Schematic and layout in KiCAD https://git.beagleboard.org/beagleboard/pocketbeagle/-/tree/master/KiCAD
Bill of Materials https://git.beagleboard.org/beagleboard/pocketbeagle/-/blob/master/PocketBeagle_BOM.csv
It is a good idea to always use the latest software. Instructions for how to update your software to the latest version can be found at:
Download the latest software files from www.beagleboard.org/distros
If you feel your board is defective or has issues and before returning merchandise, please seek approval from the manufacturer using beagleboard.org/support/rma. You will need the manufacturer, model, revision and serial number of the board.
If you need some up to date troubleshooting techniques, the Wiki is a great place to start PocketBeagle wiki.
If you need professional support, check out beagleboard.org/resources.